For iOS 11 users: iOS 11 WiFi / Bluetooth connection bug

If you couldn’t find your device using the app, then please follow these steps:

  1. Make sure the iBlue Smart Gate device is wired and powered up correctly.
  2. Make sure your phone’s Bluetooth is turned on.
  3. Try to move your phone closer to the Smart Gate device.
  4. Force-quit the app and re-launch
  5. Restart Bluetooth in Settings.
    Go to Settings > Bluetooth and turn it off, then back on. Launch the Smart Key app.
  6. Make a full network reset (Android 6.0+)
    Go to Settings > Backup & Reset > Network Setting Reset.
  7. Restart your phone.
    This is rarely required, but may fix a known issue in iOS.